Returns & Exchanges
Due to the perishable nature of our tropical fruits, we do not accept returns; however, we are committed to ensuring you receive high-quality produce and offer replacements or store credit for items that arrive damaged.
Inspect Your Fruit
Please open your box and inspect all contents immediately upon delivery to ensure everything arrived in optimal condition.
Document Issues
If your fruit is damaged or spoiled, take clear photos of the specific items and the shipping label within 24 hours of arrival.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of the damaged produce.
Resolution Process
Our team will review your claim and issue a replacement shipment or store credit for the affected items based on our quality guarantee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing